A company that offers a vast range of network security solutions, Fortinet FortiCloud vs FortiCare, can sound pretty similar. At the very least, it’s bound to drive a few questions if you aren’t sure what’s included on either side.
Whereas FortiCloud delivers a cloud-based management platform for optimized device management, FortiCare is their 24/7 support service. The simple version is that they focus on entirely different aspects of network security and management of Fortinet’s services.
It’s important to point out that these services aren’t a need when using Fortinet firewalls or other devices, but they can enhance the experience in more ways than one. This article offers a brief breakdown of Fortinet FortiCloud vs FortiCare to highlight what makes each service unique.
Comparing Fortinet FortiCloud vs FortiCare
If you’re looking for cloud-based management with your Fortinet devices, FortiCloud is the way to go. This ensures you can manage your devices within a centralized environment alongside a simple FortiCloud login and plenty of features behind it. If you’re juggling multiple Fortinet services, using FortiCloud acts as a hub, giving you eyes on everything under one roof.
On the other hand, FortiCare focuses on a different aspect of your network security management. Their 24/7 support guarantee is more than just email tickets and phone calls. Fortinet’s FortiCare services promise technical support any time you need it, in addition to three different tiers for advanced levels of backend support.
The truth is that comparing Fortinet FortiCloud vs FortiCare is more about identifying their unique benefits rather than which is better than the other. Both focus on different aspects of Fortinet’s services, something that wouldn’t hurt to consider if you’re already using Fortinet’s products.
What is Fortinet FortiCloud?
Boasting a unified platform with a single FortiCloud login for a variety of Fortinet services, FortiCloud is more than just comprehensive. Of course, there are key features that really help drive the point home, but many business owners and IT teams are surprised to learn the range that FortiCloud offers.
Here are a few details that show the range in value that FortiCloud comes with:
- Easy to use centralized device management
- Unified logins across multiple Fortinet portals for role-based access control
- Includes FortiToken-based two-factor authentication
- Offers layered protection to cover the needs of cloud-based applications, information and services
- Detailed asset management to track device information of every Fortinet product
It’s crucial to stress that this is only the surface of what you’ll find included with everything FortiCloud has to offer. Due to the format of its services, this makes it an extremely scalable solution that can handle the needs of a growing business.
What is Fortinet FortiCare?
Between customer support and the Fortinet help community, one could say it’s all a part of the FortiCare experience. On another note, services related to FortiCare can also be easily accessed through FortiCloud. Nevertheless, FortiCare is your support team that has your back at all hours of the day. If you want to take full advantage of what FortiCare offers, it’s helpful to look at it as more than just customer support.
This is why you might want to consider adding Fortinet FortiCare to your network security strategy:
- No matter what time of day it is, you can also get a hold of a FortiCare expert
- Over 1,900 NSE-certified professionals are able to help with maintenance and operations
- Three-tiered services catering to different budgets and network security demands
- Hands-on account management and business guidance when you need it most
- Rapid hardware replacement solutions with over 200 regional depots
In a similar fashion to FortiCloud, these points are just the beginning of what’s included with FortiCare support. From a network security standpoint, the best-case scenario would be to consider both services when working with Fortinet devices.
Final Thoughts
Depending on your experience with network security tech, it can be challenging to navigate everything Fortinet has to offer. The debate of Fortinet FortiCloud vs FortiCare comes down to the fact that both are great to have on hand.Whether you’re a small business or an enterprise-level operation, both of these services can help with your network demands. Consider taking a look at the Fortinet help community to see what others have to say, and reach out to us at Firewalls to learn more about the licenses you might need.