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Accessibility Statement

This is an accessibility statement from Firewalls.com.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Firewalls.com is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Firewalls.com. Please let us know if you encounter accessibility barriers on Firewalls.com:

We try to respond to feedback within .

Formal Complaints Procedures

At Firewalls.com, we prioritize accessibility and are committed to providing an inclusive environment for all individuals. To ensure that all concerns are addressed in a fair and efficient manner, we have established formal complaints procedures.

  1. Contact Information: Begin by contacting our designated complaint department directly. You can find the contact information on our website or by reaching out to our customer support team. We aim to make this information easily accessible to all individuals.
  2. Written Complaint: To initiate the formal complaint process, we request that complaints are submitted in writing. This helps us maintain a clear record and ensures that all necessary details are included. If you require assistance in putting your complaint in writing, our staff will be more than happy to assist you.
  3. Detailed Description: When submitting your complaint, provide a detailed description of the incident or issue you are raising. Include relevant dates, times, locations, and any supporting evidence you may have. The more information you provide, the better equipped we are to investigate and resolve the matter effectively.
  4. Confidentiality: Rest assured that all complaints will be treated with the utmost confidentiality. We understand the sensitivity of such matters and will respect your privacy throughout the process. However, it is important to note that certain aspects of the investigation may require sharing information on a need-to-know basis.
  5. Investigation and Response: Once your complaint is received, it will be thoroughly investigated by our dedicated team. We strive to complete this investigation within a reasonable timeframe. Once the investigation is concluded, we will provide you with a formal response that outlines the findings and any actions taken or planned.
  6. Appeal Process: Should you feel dissatisfied with the outcome or response, an appeal process is available. Further details about the appeal process, including the steps to follow, will be provided in the formal response.

We understand that grievances can be stressful, and our formal complaint procedures are designed to ensure transparency, fairness, and accessibility for all. Should you require any accommodations or assistance throughout the process, please inform us, and we will do our best to accommodate your needs.