Palo Alto Networks Premium Support 1 Year Renewal - PA-3220 - PAN-SVC-PREM-3220-R

Palo Alto Networks award-winning support organization gives you timely access to technical experts and online resources to ensure your business is protected. We take your success seriously and strive to deliver an exceptional customer experience. When minutes matter, our entire support organization and Authorized Support Centers are there to ensure maximum uptime and streamlined operations.

Premium Support

Premium Support offers faster assistance and increased support engineer availability for the most critical issues. This level includes all features of Standard Support as well as:
Premium Support hours: Support engineers are available around the clock to assist with issues of all severity levels
Next-business-day delivery* for parts and hardware replacement: Get new hardware with a quicker turnaround. For an additional fee, hardware replacement services can be upgraded to four-hour ship or on-site spares for immediate replacement of failed hardware. For U.S. customers only, four-hour return materials authorization (RMA) is an optional, fee-based service.
Security Assurance: When you detect suspicious activity in your network, Security Assurance gives you access to our security experts with unique threat intelligence tools and practices for your Palo Alto Networks footprint. Our team will help orient initial investigations, facilitate collection of logs and indicators of compromise (IOCs), and expedite hand-off to your preferred incident response vendor. See End User Support Agreement for latest details.
Direct access to product experts: Interact with a support engineer trained to quickly understand your unique challenges and bring them to rapid resolution.
Case management: Submit, update, manage, and check the status of support cases on all your supported Palo Alto Networks products.
Online customer support portal: Access product documentation, problem resolution databases, peer-to-peer interaction, and customer support case management through a feature-rich support portal.
Documentation and FAQ: Access product manuals, technical guides, software release notes, and FAQs to streamline deployments and incident resolution.
Subscription services updates: Ensure your Palo Alto Networks devices are kept up to date by configuring devices to automatically download updates for App-ID technology, URL Filtering DNS Security, Threat Prevention, and WildFire malware prevention service. You can also opt to manually download and apply updates.
Feature releases and software updates: Stay current with the latest feature and software updates.