Palo Alto Networks Standard Support 3 Year Prepaid Renewal - PA-820 - PAN-SVC-STND-820-3YR-R

Palo Alto Networks award-winning support organization gives you timely access to technical experts and online resources to ensure your business is protected. We take your success seriously and strive to deliver an exceptional customer experience. When minutes matter, our entire support organization and Authorized Support Centers are there to ensure maximum uptime and streamlined operations.

Standard Support

Standard Support provides baseline services for maintaining your Palo Alto Networks deployment, including:
» Direct access to product experts: Interact with a support engineer trained to quickly understand your unique challenges and bring them to rapid resolution.
» Case management: Submit, update, manage, and check the status of support cases on all your supported Palo Alto Networks products.
» Online customer support portal: Access product documentation, problem resolution databases, peer-to-peer interaction, and customer support case management through a feature-rich support portal.
» Documentation and FAQ: Access product manuals, technical guides, software release notes, and FAQs to streamline deployments and incident resolution.
» Subscription services updates: Ensure your Palo Alto Networks devices are kept up to date by configuring devices to automatically download updates for App-ID technology, URL Filtering DNS Security, Threat Prevention, and WildFire malware prevention service. You can also opt to manually download and apply updates.
» Standard support hours: Get support Monday through Friday, 7 a.m. to 6 p.m. Pacific time.
» Feature releases and software updates: Stay current with the latest feature and software updates.
» Hardware return and replacement: In the event of hardware failure, return the failed equipment and receive a replacement.
» Assisted support access: Get direct access to support engineers during normal business hours.